Frequently Asked Questions
Everything you need to know about shopping with us.
How does grocery delivery and pickup work?
Simply place your order online or through our app, select a time slot, and choose between doorstep delivery or our convenient curbside pickup service.
What is your policy on product freshness?
We guarantee the freshness of our produce, meat, and dairy. If you are not satisfied with the quality of a perishable item, we will provide a full refund or replacement.
How can I use digital coupons and earn fuel points?
Clip digital coupons directly to your Shopper's Card via our website. Every dollar spent earns you 1 fuel point, which can be redeemed at our fuel centers for discounts.
What payment methods do you accept online?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), debit cards, and Kroger Pay for a secure checkout experience.
Can I modify or cancel my order after it has been placed?
You can modify or cancel your order up until the time our associates begin picking your items. Check your 'Order History' to see the current status of your request.
What should I do if an item I ordered is out of stock?
During checkout, you can choose to allow substitutions. If an item is unavailable, we will provide a similar product of equal or greater value at no extra cost.