Returns & Exchanges
At Kroger, we stand behind the quality of our products and offer a straightforward return process to ensure your satisfaction with every grocery purchase. Most items can be returned within 30 days of purchase with a valid receipt or digital transaction record.
Gather Your Receipt
Locate your original paper receipt, digital receipt from the Kroger app, or the payment card used for the transaction to verify your purchase.
Visit the Service Desk
Bring the item and your proof of purchase to the Customer Service desk at any Kroger location to begin the return process.
Verification and Inspection
Our store associates will verify the item's condition and ensure it meets our safety and quality guidelines for returns or exchanges.
Receive Your Refund
Approved refunds will be issued to your original form of payment, or provided as a Kroger Gift Card if a receipt is unavailable but the purchase is verified.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing